At AdumaKuduma.lk, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to help.

  • Returns

    • Eligibility for Returns: You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase to process your return.

    • Non-Returnable Items: Certain items are exempt from being returned. These include perishable goods, customized products, and items marked as non-returnable at the time of purchase.

  • Return Process

    • Step 1: To initiate a return, please contact our customer support at [email protected] with your order number and details about the product you would like to return.

    • Step 2: Our customer support team will provide you with instructions on how to send your item back. Please ensure that the item is securely packaged to prevent any damage during transit.

    • Step 3: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

  • Refunds

    • Approval of Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

    • Partial Refunds: In some cases, only partial refunds may be granted. This may apply to items that are returned in damaged condition, have missing parts, or show signs of use that are not due to our error.

    • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement. If the refund has not been posted, please contact your bank or credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

  • Exchanges

    • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We will provide instructions on how to return the defective item and send you a replacement.

  • Shipping Costs

    • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    • Free Return Shipping: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the cost of return shipping.

  • Non-Returnable and Non-Refundable Situations

    • Items that are not in their original condition, damaged, or missing parts due to reasons not caused by us.
    • Items returned more than 14 days after delivery.