Welcome to Adumakuduma.lk. These Terms and Conditions govern your use of our website. By accessing or using our site, you agree to be bound by these terms. If you do not agree, please do not use our site.
- Products and Services
We strive to provide accurate descriptions and prices for our products and services. However, we do not guarantee that all descriptions or prices are error-free. We reserve the right to modify or discontinue any product or service without prior notice.
- Order Acceptance
Your order constitutes an offer to purchase. We may accept or reject your order at our sole discretion. Upon acceptance, we will provide an order confirmation via email. If there are any issues with your order, we will contact you using the details you provided.
- Payment Terms
All payments are processed through secure payment gateways. You agree to pay the total amount specified in your order, including applicable taxes and shipping fees.
- Shipping and Delivery
We aim to process and ship your order within five business days. Shipping times may vary based on your location. You will receive a tracking number via email once your order has shipped. If you do not receive tracking information within six business days, please contact us at [email protected] or call us at +94 91 390 6190 or +94 78 664 3743.
- Returns and Exchanges
If you are not satisfied with your purchase, you may return it within 30 days of receipt. Items must be in their original condition and packaging. Please note that you are responsible for return shipping costs. For more information on returns, contact us at [email protected] or call us at +94 91 390 6190 or +94 78 664 3743.
- Refunds
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. If you prefer a replacement, please specify this when you initiate the return.
- Cancellations
You may cancel your order before it is shipped. Once an order has been processed and shipped, we cannot cancel it. To request a cancellation, contact us as soon as possible at [email protected] or call us at +94 91 390 6190 or +94 78 664 3743.
- Intellectual Property
All content on our website, including text, images, and logos, is the property of Adumakuduma and may not be used without permission.
- Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law.
- Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website. Your continued use of the site constitutes acceptance of the updated terms.
- Contact Information
For any questions or concerns, please contact us at:
Phone: +94 91 390 6190 /+94 78 664 3743.
Email: [email protected]
- Returns
If you are not happy with your purchase, let us know and we will be happy to take it back. You may choose a full refund or another item from our product list as a replacement. If the replacement product is cheaper than the initial product, we will refund you the difference. If it is more expensive, we will happily offer you the new item at a discounted rate.
Unfortunately, if the item has already been installed, we are unable to resell it, so in this instance, we cannot accept a return.
Customer is responsible for the return delivery cost.
If you have any questions about our Returns policy, please email us at [email protected] or call us at +94 91 390 6190 or +94 78 664 3743.
- Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
- Order Shipment
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at [email protected] or call us at +94 91 390 6190 or +94 78 664 3743.