At Adumakuduma.lk, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle and process your orders.

  • Processing Time

    • Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays). Orders placed after 3 PM will be processed the following business day.
    • Order Confirmation: Once your order is processed, you will receive an order confirmation email with your order details and tracking information.

  • Shipping Rates and Delivery Times

    • Domestic Shipping: We offer shipping across Sri Lanka with the following options:

      • Standard Shipping: Delivery within 3-5 business days.
      • Express Shipping: Delivery within 1-2 business days.

    • Shipping Costs: Shipping charges are calculated at checkout based on your order’s weight, dimensions, and shipping destination. We may offer free shipping promotions from time to time, so keep an eye out for those!

  • Delivery Information

    • Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by customers.
    • Delivery Attempts: Our shipping partners will make up to two delivery attempts. If the package is undeliverable after these attempts, it will be returned to us. Additional shipping fees may apply for reshipping.

  • Delays and Issues

    • Shipping Delays: Occasionally, shipping delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. If your order is delayed, we will notify you as soon as possible.
    • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer support at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.